Privacy Policy

Last updated: May 6, 2025

View our Terms & Conditions here.

The team at StreaMD understands that trust and confidentiality are fundamental to the physician-patient relationship. We are committed to ensuring patients' privacy and this priority guides every decision we make about how we collect personal information.

StreaMD, Inc. ("StreaMD" "We," "Us" or "Our") has developed this privacy policy ("Privacy Policy") to demonstrate Our serious commitment to protecting the privacy of the information that We collect through our text messaging program. This Privacy Policy summarizes how StreaMD handles the personally identifying information that You provide when You enroll in our services, either directly or through your physician's office.

This policy applies to information we collect through our text messaging program, e-mail, and other electronic messages between you and StreaMD.

It does not apply to information collected by: us offline or through any other means, or any third party, including through any application or content that may link to or be accessible from our website.

Your enrollment and use of our text messaging program will be deemed conclusively to constitute Your acceptance of and agreement to this Privacy Policy and all portions hereof.

StreaMD reserves the right, at its sole discretion, to change this Privacy Policy at any time. If We decide to change the Privacy Policy, We will then post the changes on our website and, where appropriate, notify you by text message so that You are aware of the changed Privacy Policy. Your continued use of our services after the Effective Date for any such changes to the Privacy Policy will be deemed conclusively to constitute Your acceptance of and agreement to the changed Privacy Policy.

Personal Information Collected by STREAMD

StreaMD collects several types of Personal Information:

  • Contact Information: To sign up for the StreaMD services, users must provide a phone number.

  • Healthcare Information: We collect your physician's name (for matching purposes), procedure type, and the date of your surgery.

  • Communication Data: We collect the content of text message exchanges between you and our platform, including questions you ask and responses provided.

How We Collect Your Information

StreaMD collects your information through two primary methods:

  1. Self-enrollment: You may provide your information directly to us when you enroll yourself in your physician's messaging program.

  2. Physician office enrollment: Your physician's office may enroll you in our messaging program through our affiliate Partner Portal.

This personally identifying information that you submit can be traced back to you and will include or be linked or associated with health-related information, such as physical conditions and the treatment of these conditions and other health-related information that you choose to share with us. The combination of this Personal Information with health-related information provided by you is called "Protected Health Information" and is subject to special rules under a federal law called the Health Insurance Portability and Accountability Act of 1996 or "HIPAA", for short. StreaMD treats all personally identifying information received from you during your registration for StreaMD services or created from your use of StreaMD services as Protected Health Information. The Privacy Policy's references to "HIPAA" are to this law and the various laws that have amended it, including most recently the Health Information Technology for Economic and Clinical Health Act and its implementing regulations.

Important Notice About Our Website: StreaMD does not collect any personal information from persons simply visiting our website (www.mystreamd.com). Information about participating patients is only gathered during the enrollment methods described above (self-enrollment or physician office enrollment through our Partner Portal).

When You visit the Site, StreaMD may use Cookies and similar technologies for basic site functionality and analytics purposes only. Cookies are small pieces of information that are stored by Your web browser software on Your computer's hard drive or temporarily in Your computer's memory. These technologies do not collect protected health information (PHI) and any data collected cannot be traced back to You as an individual.

Use of Information

How We Use Your Information

StreaMD uses your personal information to:

  • Generate personalized text message programs based on your physician's instructions

  • Facilitate communication between you and your healthcare provider

  • Match you with the correct treatment protocols

  • Answer your questions through our messaging platform

Use of Artificial Intelligence and Machine Learning

Our text messaging platform uses artificial intelligence technology to provide responsive support to patients. Specifically:

  • We use physician-provided instructions and treatment protocols as a data corpus that our AI system can reference

  • This allows our platform to prepare responses to your incoming questions

  • While responses are primarily based on your physician's specific instructions and protocols, our AI system may also utilize its general training data to provide comprehensive answers to your questions

  • The system prioritizes information relevant to your procedure type and physician's instructions

  • No personal information beyond what is necessary to provide accurate responses is used in this process

Collection of Personal Information from Children

You must be 18 years of age or older to use this program. All subjects that participate in StreaMD under the age of 18 must have signed consent from a parent/guardian. If StreaMD learns that it has received any Personal Information from anyone who is not at least age 18 (without consent), we will delete that information from the StreaMD database.

The technologies we use for automatic data collection may include:

Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.

Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from and on our Website. Flash cookies are not managed by the same browser settings that are used for browser cookies.

Disclosure of Your Personal Information by StreaMD

StreaMD may share your Protected Health Information with vendor partners who help us coordinate the functions of our messaging program. These vendor partners are bound by Business Associate Agreements as required by HIPAA and are contractually obligated to maintain the same levels of security and confidentiality that we maintain for your information.

We do NOT share your personal information with marketers, advertisers, or other third parties outside of these essential vendor partnerships needed to deliver our services.

StreaMD also reserves the right to share or transfer Your Registration Information or other Personal Information as We determine in Our sole discretion to be necessary or appropriate in the following circumstances:

  • To comply with a legal requirement

  • To enforce Our terms and conditions

  • To protect Our operations or those of any affiliate of StreaMD

  • To protect Our rights, privacy, safety or property, or that of any affiliate of StreaMD, You or others

  • To disclose any activities or information about You to law enforcement or other government officials, including public or government authorities outside Your country of residence

  • In connection with an investigation of fraud, for the administration of justice, intellectual property infringements or other activity that is illegal or may expose Us or You to legal liability

  • In cooperation with various law enforcement inquiries

  • To allow Us to pursue available remedies or limit Our damages

  • In emergency situations

StreaMD also discloses Personal Information to third parties or advertisers in aggregate form, that is, in a manner that cannot be traced back to You. For example, StreaMD might tell an advertiser how many males between 20 and 30 years in age have visited the Site over a period of time.

HIPAA Compliance and Data Security

As a healthcare service provider, StreaMD is committed to maintaining compliance with all applicable provisions of the Health Insurance Portability and Accountability Act (HIPAA). Our commitment to protecting your Protected Health Information includes:

Technical Safeguards

  • Industry-standard security protocols for our text messaging program

  • SMS Limitations: Standard SMS (text messaging) is by nature not encrypted during transmission. While we protect your data within our systems, standard text messages are subject to the inherent security limitations of SMS technology

  • Enhanced security through Rich Communication Services (RCS) where available

  • Encryption of data at rest and in transit within our systems

  • Secure cloud storage with industry-standard protections

  • Regular security assessments and vulnerability testing

Administrative Safeguards

  • Role-based access controls limiting who can access patient information

  • Regular staff training on privacy and security protocols

  • Business Associate Agreements with all vendor partners

  • Documentation of security policies and procedures

Artificial Intelligence Safeguards

  • AI systems are designed with privacy by design principles

  • Machine learning models operate within secure, isolated environments

  • Limited data retention periods for message content

  • Regular auditing of AI system activity

Opting out of StreaMD's use and disclosure of Your Personal Information

As described in the "Personal Information Collected by StreaMD" section above, the collection, use and disclosure of Your Personal Information will greatly assist StreaMD in creating a more personalized, relevant and intelligent service for You. Without Your Personal Information, We could not deliver to You in the most beneficial way StreaMD's valuable content and services.

As discussed above in the "Personal Information Collected by StreaMD" section, registration and provision of Personal Information that can be traced back to You is voluntary. In other words, You must "opt-in" to Our use and disclosure of Your Personal Information for the marketing and other purposes described in this Privacy Policy. If You opt-in to Our use or sharing of Your Personal Information, You can later change Your mind and opt-out. You can opt-out by responding "STOP" to the messages. You may opt-out at any time:

  • from all future use and disclosure of Your Personal Information for the marketing and other purposes described this Privacy Policy by requesting the removal of Your Personal Information from StreaMD's database as described in the "Accessing, amending or removing Your Personal Information" section below; or

  • from receiving future marketing-related communications from StreaMD.

Please note that if You opt-out as described above, StreaMD will not be able to remove Your Personal Information from the databases of Our affiliates or unaffiliated third parties with whom We have already shared Your Personal Information as of the date of Your opt-out request. Please also note that if You do opt-out of receiving marketing-related messages from Us, StreaMD may still send administrative messages to You. You cannot opt-out from receiving administrative messages from StreaMD.

Further Questions or Comments

StreaMD welcomes Your questions and comments about this Privacy Policy or the use of Your Personal Information or Protected Health Information. Please send any questions or comments to StreaMD to the e-mail address info@mystreamd.com.