Platform Overview

Bridging AI and Healthcare

In today's rapidly evolving AI landscape, access to large language models (LLMs) has become increasingly widespread. However, the true value of AI doesn't lie solely in these foundation models—it emerges from the specialized middleware, integration layers, and domain-specific tools built around them.

STREAMD represents the culmination of this crucial evolution, demonstrating how thoughtfully designed middle layers transform raw AI capabilities into healthcare solutions that deliver measurable outcomes.

Our platform enables healthcare teams to engage effortlessly with their patients, reduce clinical workflows, and leverage the power of AI and automation in their practice. The results speak for themselves: clinically validated reductions in readmissions, decreased emergency department visits, shortened medication use, and significantly improved patient satisfaction.

What Does This All Mean in Practice?

Consider a gastroenterologist tasked with helping patients prepare for and recover from colonoscopies. Without STREAMD, this physician faces a familiar challenge: patients frequently miss critical preparation steps, leading to rescheduled procedures, or they call the office repeatedly with the same basic questions, overwhelming staff.

With STREAMD's platform-as-a-service, this transformation happens in four straightforward steps:

1. The gastroenterologist selects which procedures they want to support—typically colonoscopy and upper endoscopy (EGD), the cornerstones of their practice.
2. They upload their existing preparatory and recovery patient instructions—the same documents they've refined over years of practice.
3. They complete our auto-populated, physician and procedure-specific onboarding survey, which takes less than 30 minutes.
4. Our AI middleware then analyzes these inputs and programmatically creates a comprehensive messaging program tailored precisely to their clinical preferences, while simultaneously procuring a local area code-specific 10-digit phone number dedicated to their practice.

Within days, patients begin enrolling, and the practice suddenly harnesses the power of sophisticated AI without hiring developers, purchasing expensive software, or disrupting their clinical workflows. The gastroenterologist's staff field fewer routine calls, procedure cancellations decrease due to better preparation compliance, and patients report feeling more connected to their care team throughout the process.

Our Solution

At STREAMD, we're on a mission to improve surgical care using patient-friendly technology that does not overwhelm the patient or overburden the clinical staff.

STREAMD's physician chatbots send patients automated, pre-programmed text messages and instructional therapy videos that are customized for each physician to match their treatment preferences and care instructions. Messages are branded as the physician's (e.g. "Dr. Hartline's Surgery Text Messages") and typically start 2 weeks before surgery and continue for 4-6 weeks after surgery, depending on the procedure.

The core of STREAMD is a set of scheduled messages that coach patients before and after their medical procedures, with scheduled messages that match the physician treatment preferences collected during the onboarding phase of implementation. Built on top of the scheduled messages is an AI-powered chatbot that can respond to patients' questions with answers that match the physician's treatment preferences that are captured and logged in our program.

Key Benefits

Clinical Validation

STREAMD's effectiveness is backed by peer-reviewed research and clinical studies:

• 8% reduction in readmission rates (Rainey et al., 2023)
• Significant reduction in emergency department visits and narcotic use (Campbell et al., 2019)
• 98.2% patient satisfaction rate (Campbell et al., 2021)
• Reduction of approximately 2 phone calls per patient to office staff
• 95.5% of patients feel more connected to their care team through messaging
• Increased proper disposal of unused opioids (Nahhas et al., 2020)
• Equal engagement rates between LEP and English-speaking patients with improved outcomes for multilingual users

Surgeon-Focused Design

STREAMD was designed by orthopedic surgeons who know what it takes for a product to succeed in the clinical setting. We intentionally set out to design a turnkey solution that would garner high physician buy-in and wouldn't burden the clinical staff.

There are no integrations or training required. By using a physician's existing surgery instructions and our library of clinically-validated content, we can create a custom chatbot tailored to the physician's treatment preferences and care culture within a few days.

STREAMD is entirely automated, so providers aren't spending any of their time monitoring inbound patient messages or having to hire someone to manage the software. STREAMD is meant to feel "invisible" in the clinical workflow, yet profound in its impact.

Intended Uses

• Reduce hospital readmission rates
• Decrease ER visits and phone calls to the office
• Reduce narcotic pain medication use
• Improve patient satisfaction
• Support physicians across 37+ medical specialties
• Allow customization for hundreds of different surgical procedures
• Provide consistent patient education and support
• Enable physicians to customize messaging to match their specific treatment protocols