Does a bad outcome = poor patient satisfaction?
In our previous blog, we discussed how a good clinical outcomes does not guarantee high patient satisfaction. How about in times of a poor clinical outcome? Is it possible that these patients could still be “satisfied” with their overall care and experience? In orthopaedic surgery, a poor surgical outcome has a wide range of consequences from prolonged pain to multiple reoperations. But when these outcomes occur, how does the patient perceive the situation, and how tight are the clinical outcomes bound to their satisfaction?
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Does a Good Clinical Outcome Equal High Patient Satisfaction?
Evaluating the success of surgery can be challenging. While an orthopedic surgeon would consider surgery to be successful if the patient is active again, the patient may consider the same surgery a failure if their surgeon was impersonal, or their hospital experience was unpleasant. It goes without saying, the patient and the surgeon may not be on the same page.
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StreaMD patients share their stories of inspiration
For the past eight months, StreaMD has encouraged patients to share what inspires them to work hard during their recovery. The anonymous, inspirational messages will be used to motivate other patients recovering from surgery. We didn’t realize how much we would feel inspired by these stories.
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Why patient satisfaction is not the same as engagement
Patients are now demanding a larger role in their healthcare, and are expecting a certain level of service from their providers. With the rapidly growing implementation of patient engagement tools, are patients more “satisfied” with the care they are receiving? How does patient satisfaction correlate with patient engagement?
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Methods to engage your patients
How do we best engage patients? Ultimately, this starts with giving patients the tools they need to understand what makes them sick, how to stay healthy, and what to do if their conditions get worse; while encouraging and empowering them.
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Why education is not the same as engagement
Why do so many providers focus on patient education? Handing out instruction packets makes us feel like we’re helping to engage patients in their health. Unfortunately, we’re not.
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